Privacy Policy

Last updated: [EDIT: date]

1. Who This Policy Covers

This policy applies to personal information collected by Savco Group Pty Ltd (ABN [EDIT: ABN number]) of Unit 308/90 Podium Way, Oran Park NSW 2570, through this website and in connection with quote requests, enquiries, and the delivery of our commercial construction, maintenance, and insurance restoration services.

2. What Personal Information We Collect

Through this website, we may collect:

• your name, phone number, and email address, when submitted via our contact or enquiry form;
• details you provide about your project, timeline, and enquiry;
• standard technical information collected automatically by our web server and any analytics tools in use (such as IP address, browser type, pages visited, and referring site); and
• information you provide if you contact us directly by phone or email.

We do not knowingly collect sensitive information (as defined under the Privacy Act) through this website unless you volunteer it, and we do not collect more personal information than is reasonably necessary for the purposes below.

3. How We Collect Personal Information

We collect personal information directly from you when you submit our website contact form, call or email us, or otherwise provide it to us in connection with an enquiry or project. Our contact form is protected by Google reCAPTCHA to reduce spam and automated submissions — use of reCAPTCHA is subject to Google's own Privacy Policy and Terms of Service.

4. Why We Collect and Use It

We use personal information to:

• respond to your enquiry and provide quotes or information you've requested;
• plan, deliver, and manage building, maintenance, or insurance restoration projects;
• communicate with you about your project, including scheduling and updates;
• meet our legal, licensing, insurance, and regulatory obligations; and
• improve this website and our services.

We do not use your personal information for unrelated marketing without your consent, and we do not sell your personal information to third parties.

5. Disclosure of Personal Information

We may disclose personal information to:

• subcontractors, trades, and suppliers engaged to help deliver your project;
• insurers, loss adjusters, or brokers, where your enquiry or project relates to insurance restoration work;
• our professional advisers (such as accountants or solicitors) where necessary; and
• relevant regulatory or government bodies, where required by law.

We do not otherwise share your personal information with third parties without your consent, except as required or authorised by law.

6. Storage and Security

We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes restricting access to personal information to authorised personnel who need it to carry out their role.

No method of electronic storage or transmission is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to us via this website.

7. Cookies & Website Analytics

[EDIT: confirm actual analytics/cookies in use before publishing — e.g. Google Analytics, Meta Pixel, or none]. Where analytics tools are used, they may collect non-identifying technical information about how visitors use this website, to help us improve it. You can control or disable cookies through your browser settings.

8. Access and Correction

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. To make a request, contact us using the details below. We will respond within a reasonable period and may need to verify your identity first.

9. Data Breaches

If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches scheme under the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

10. Complaints

If you have a concern about how we've handled your personal information, please contact us first using the details below so we can investigate and respond. If you're not satisfied with our response, you can lodge a complaint with the OAIC at oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page.

12. Contact Us

To make a privacy request or complaint, contact:

Savco Group Pty Ltd
Unit 308/90 Podium Way, Oran Park NSW 2570
Phone: 1300 707 763
Email: admin@savcogroup.com.au